How much does IT support cost?
Most managed IT is priced per person, per month. What you pay depends on how many people you have, how many servers and locations you run, and how much security comes with it. Bigger jobs, like a new network, are quoted separately. Here's how IT companies bill, so you can avoid surprise bills.
- A plain list of any IT security gaps we find
- Plus a map of your Wi-Fi dead spots
Three ways IT companies bill, so you can compare them fairly.
Blocks of hours
Some IT companies sell prepaid blocks of hours. Run out and the overage bills start, often as a surprise. Hours you don't use often expire, paid for and never spent.
By the hour
You pay when something breaks. Nobody's paid to keep up updates, watch your systems or test backups between calls, which leaves you exposed.
A monthly plan
One price per person, and everyday help is covered with no meter running on calls. Updates, monitoring and backup testing happen on a schedule.
Five things set the price, so you know what you're comparing.
People
Most plans charge per person, so the price grows with your team.
Servers
Servers need more care and their own backup, so most are priced separately.
Locations
Each office has its own network and firewall to look after.
Security
Some cheaper plans leave out protection, email security or backups.
Projects
Wiring, network rebuilds, cameras and phones are usually quoted separately.
Questions to ask any IT company, so the cheapest quote isn't a surprise later.
- What's in the monthly price, and what's billed on top?
- Is security included: protection on every computer, email filtering, backups?
- Are the backups tested?
- What counts as a project?
- When you call, who picks up?
One price per person, so you know what IT costs every month.
Managed IT is one flat monthly price per person. Security is included in the per-person price: protection on every computer, phishing filtering and training, and multi-factor authentication (MFA) on email. Projects are quoted up front, before any work starts. More on what managed IT includes.
For an exact number, book the free review: we look over your setup, then send you a price after the visit.
Setting next year's numbers? Read Planning your 2027 IT budget.
Questions about IT support cost.
Something else? Call (812) 965-1307 or email sales@augustusnetworks.com.
How much does managed IT cost per person?
It's usually a monthly price per person, and quotes vary a lot because plans include very different things. Compare what's included, not just the number. With us, your exact price comes after the free review.
Is paying by the hour cheaper than a monthly plan?
It can look cheaper in a quiet month. But nobody is paid to keep up your security between calls: no one installs updates, watches your systems or tests your backups. Problems are found when they stop work, and the bill swings with every emergency. A monthly plan puts that upkeep on a schedule, at the same price each month.
Are prepaid blocks of hours a good deal?
Read the terms first. When the hours run out, overage is billed on top, often as a surprise at the end of the month. Hours you don't use often expire, so you've paid for time nobody spent on you. Ask what happens in both cases before you buy.
Why do IT quotes vary so much?
Because they cover different things. One price might be help desk calls only; another includes protection on every computer, email security, tested backups and someone watching your systems. Ask what's in the price and what's billed on top.
What isn't covered by a monthly IT plan?
Usually one-time projects: new wiring, a network rebuild, cameras or phones. With us, those are quoted up front before any work starts.
How do we get an exact price?
Book the free review. It takes about 30 minutes at your office. We look over your setup, then send you a price after the visit.
Book your free review.
About 30 minutes at your office, for local businesses. You get a plain list of any IT security gaps we find, plus a map of your Wi-Fi dead spots. No cost, no pressure.